This Privacy Policy is effective as of and was last updated on October 7, 2023.

  1. General
  2. This privacy policy (“Privacy Policy”) is designed to inform you about the type of information that DeCoach Recovery Centre (“we”, “us” or “our”) may gather or collect from you in connection with your use of (this “Site”). It also explains the conditions under which we use and disclose that information, and your rights with respect to that information.
  3. We may modify this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post those changes on our Website. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect. All additions and changes apply as of the time they are posted on this Site.
  4. This Site is not intended for use by individuals under the age of 18. By using this Site or submitting information to us, you consent to our collection, use and sharing of information as described in this Privacy Policy. If you are not 18 years of age or older or you do not agree with the terms of this Privacy Policy, do not provide us with any information or use any of the services offered or provided on this Site. We do not direct the Site to, nor knowingly collect any personal information from children under the age of thirteen.
  5. Gathering, Use and Disclosure of Information.
  6. We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. “Non-Personally-Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. “Personally-Identifying Information,” by contrast, is information such as a first and last name, telephone number, or email address that, without more, can be directly associated with a specific person or entity.
  7. Non-Personally Identifying Information.
  8. Gathering Non-Personally-Identifying Information.
    Web Browsers: Like most site operators, we gather Non-Personally-Identifying Information from you of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol (“IP”) address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating, and immediately after leaving this Site.
  9. Web Cookies: A “Web Cookie” is a string of information that a site stores on your computer, and your browser provides to this Site, each time you submit a query to this Site. We may or one of our third-party vendors, including Google, use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experience and to help us understand how this Site is being used and to inform, optimize, and serve ads based on someone’s past visits to the Site.
  10. Use of Non-Personally-Identifying Information.
  11. We analyze Non-Personally-Identifying Information gathered from users of this Site to help us better understand how this Site is being used. By identifying patterns and trends in usage, we are able to better design this Site to improve your experiences, both in terms of content and ease of use. We may link information gathered using Non-Personally-Identifying Information to Personally-Identifying Information.
  12. Disclosure of Non-Personally-Identifying Information.
    From time to time, we may also release the Non-Personally-Identifying Information gathered from Site users in the aggregate to vendors or partners.
  13. Personally-Identifying Information.
  14. Gathering Personally-Identifying Information from Site Users.
    We collect personal information from you when you provide it to us, including by providing information to us to find a treatment facility, or when you contact us. This information may include, for example, your name, date of birth, zip code, phone number, and email address.
  15. We may also collect Personally-Identifying Information from you when you contact us.
  16. Use of Personally-Identifying Information. We may use your Personally-Identifying Information in the following ways:
  17. To match you with a treatment center
  18. Respond to customer service requests
  19. Send you newsletters
  20. Send you marketing communications
  21. Respond to your questions and concerns
  22. Improve our Site and marketing efforts
  23. Conduct research and analysis
  24. To provide requested information, products and services to users via the Site or through other online or offline channels
  25. To improve the user experience with the Site
  26. In connection with the operation of the Site
  27. Disclosure of Personally-Identifying Information to Third Parties. We may disclose Personally-Identifying Information in the following circumstances:
  28. To our related companies and service providers that are Business Associates or Qualified Service Organizations as defined by HIPAA and 42 CRF Part 2, to perform a business, professional or technical support function for us;
  29. As necessary if we believe that there has been a violation of the Website Terms of Use or of our rights or the rights of any third party;
  30. To respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
  31. In the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.
  32. We may also disclose your personal information with your express consent for other purposes not listed here.
  33. We may share aggregate, non-personally identifiable information about Website users with third parties.
  34. We advertise utilizing Google Analytics features (e.g. (and not by way of limitation), Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and Google products (e.g. but not limited to YouTube, Google Maps, Google My Business, Google Web fonts, and Webmaster Tools). Using the Ads Settings link (, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
  35. Opt-Out Rights.
    All users or prospective users of this Site have the right at any time to cease permitting personal information to be collected, used or disclosed by DeCoach Recovery Centre and/or by any third parties with whom DeCoach Recovery Centre has shared and/or transferred personal information. These Opt-Out Rights may be exercised by contacting DeCoach Recovery Centre via email at, by telephone or via certified mail. After processing an Opt-Out request, DeCoach Recovery Centre will delete the user or prospective user’s personal information from its database.
  36. HIPAA and 42 CFR Part 2 Compliance.
  37. DeCoach Recovery Centre complies with HIPAA and 42 CFR Part 2 regulations. For questions related to protected health information (PHI), please contact our Compliance Officer via email at
  38. DeCoach Recovery Centre is required by law to maintain the privacy of protected health information.
  39. Links to Other Web Sites.
  40. This Site may contain links to other web sites owned and controlled by third parties. DeCoach Recovery Centre is not responsible for the privacy practices or the content of those other web sites.
  41. Mergers and Acquisitions.
  42. Circumstances may arise where for business reasons, DeCoach Recovery Centre decides to sell, buy, merge or otherwise reorganize its businesses in a different state in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. DeCoach Recovery Centre will comply with all applicable laws and regulations, including HIPAA and 42 CFR Part 2 in these types of transactions.
  43. Disclosure to Governmental Authorities.
  44. Under certain circumstances, personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.
  45. Limitations on Liability.
  46. You assume all risks associated with dealing with other users with whom you come in contact through this site. None of the content on this site is intended to be used as medical advice without first consulting a qualified physician. We expect that you will use caution and common sense when using this site.
  47. DeCoach Recovery Centre will exercise all reasonable efforts to safeguard the confidentiality of our users’ personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, DeCoach Recovery Centre shall not be liable for unauthorized disclosure of personal information due to no fault of DeCoach Recovery Centre including, but not limited to, errors in transmission and unauthorized acts of DeCoach Recovery Centre employees, staff and/or third parties.
  48. You understand and agree that any dispute over privacy is subject to the terms and conditions of this privacy policy. you agree that our liability to you in respect of any loss or damage suffered by you for any breach of this privacy policy or for any reason whatsoever related to the use of the site shall not exceed one hundred dollars ($100.00 usd).
  49. Additional Information
  50. Any questions regarding this Privacy Policy should be directed to




If you have any questions about this Notice, please contact: Privacy Officer

Christina Brown (


At DeCoach Recovery Centre, we are committed to protecting your health information and safeguarding that information against unauthorized use or disclosure. This Notice will tell you how we may use and disclose your health information. It also describes your rights and the obligations we have regarding the use and disclosure of your health information.

We are required by law to: 1) maintain the privacy of your health information; 2) give you notice of our legal duties and privacy practices with respect to your health information; 3) abide by the terms of the notice that is currently in effect; and 4) notify you if there is a breach of your unsecured health information.


When you receive services that we pay for in full or in part, we receive health information about you. We may use or share your health information for the following purposes:

Payment– For payment activities such as confirming your eligibility for our benefit plans, paying for your services, managing your claims, conducting utilization reviews and processing health care data. We are prohibited, however, from using or disclosing any genetic information we receive about you to make decisions about your benefit eligibility or coverage.

Health Care Operations – For our internal health care operations such as to train staff, manage costs, conduct quality review activities, perform required business duties and make plans to better serve you. We may also disclose your health information to health care providers and other health plans for certain health care operations of those entities such as care coordination, quality assessment and improvement activities and health care fraud and abuse detection or compliance, provided that the entity has had a relationship with you and the information pertains to that relationship.

Treatment – We may share your health information with your health care providers  for their treatment purposes such as coordination of your care.

Other Uses and Disclosures – We may also use or disclose your health information, in accordance with specific requirements in the law, for the following purposes: To alert proper authorities if we reasonably believe that you may be a victim of abuse, neglect, domestic violence or other crimes; to reduce or prevent threats to public health and safety; for health oversight activities such as evaluations, investigations, audits, and inspections; to

governmental agencies that monitor your services; for lawsuits and similar proceedings; for public health purposes such as to prevent the spread of a communicable disease; for certain approved research purposes; for law enforcement reasons if required by law or in regards to a crime or suspect; to correctional institutions in regards to inmates; to coroners, medical examiners and funeral directors (for decedents); as required by law; for specialized government functions such as military and veterans activities, national security and intelligence purposes, and protection of the President; for Workers’ Compensation purposes; for the management and coordination of public benefits programs; to respond to requests from the U.S. Department of Health and Human Services; and for us to receive assistance from business associates that have signed an agreement requiring them to maintain the confidentiality of your health information. If you have a guardian or a power of attorney, we are also permitted to provide information to your guardian or attorney in fact.


We are prohibited from selling your health information, such as to a company that wants your information in order to contact you about their services, without your written permission.

We are prohibited from using or disclosing your health information for marketing purposes, such as to promote our services, without your written permission.

All other uses and disclosures of your health information not described in this Notice will be made only with your written permission. If you provide us permission to use or disclose health information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose your health information for the reasons covered by your written permission. We are unable to take back any disclosures we have already made with your permission.


If any state or federal privacy law requires us to provide you with more privacy protections than those described in this Notice, then we must also follow that law in addition to HIPAA. For example, substance use disorder treatment records generally receive greater protections under federal law.


You have the following rights regarding your health information:

  • Right to Request Restrictions. You have the right to request a restriction or limitation on the health information we use or disclose about you for purposes of treatment, payment, and health care operations and to inform individuals involved in your care about that care or payment for that care. We will consider all requests for restrictions carefully but are not required to agree to any requested restrictions.*
  • Right to Request Confidential Communications. You have the right to request that we communicate with you about health matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.
  • Right to Inspect and Copy. You have the right to request access to certain health information we have about Under certain circumstances we may deny access to that information such as if the information is the subject of a lawsuit or legal claim or if the release of the information may present a danger to you or someone else. We may charge a reasonable fee to copy information for you.*
  • Right to Amend. You have the right to request corrections or additions to certain health information we have about you. You must provide us with your reasons for requesting the change.*
  • Right to an Accounting of Disclosures. You have the right to request an accounting of the disclosures we made of your health information, except for those related to treatment, payment, our health care operations, and certain other purposes such as those you authorized us to make. Your request must include a timeframe for the accounting and it must be within the six years prior to your request.
  • Right to a Paper Copy of Notice. You have the right to receive a paper copy of this Notice. This Notice is also available on our web site: com, but you may contact us to obtain a paper copy.

To exercise any of your rights described in this paragraph, please contact our Privacy Officer.

* To exercise rights marked with a star (*), your request must be made in writing. Please contact us if you need assistance with your request.